Grievance Policy
We value open communication and take concerns seriously. This page outlines our grievance process, how concerns can be submitted, and what to expect after a grievance is received.
Get In Touch
Your privacy and satisfaction are our highest priorities. If you believe Grounded Light Counseling’s policies or procedures have not met applicable standards, or if you have any concern about your care, you may submit a grievance verbally or in writing to:
Privacy & Quality Manager
Phone
(970) 236-8932
privacy@groundedlightcounseling.com
Address
2519 South Shields Street, Suite 1K-1063, Fort Collins, CO 80526
Send a Message
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Grievance
Please include: your name, date of birth (if you’re a current client), best contact information, date/time/location of the incident, any witness names, a description of your concern, and your proposed resolution.
We will confirm we received your grievance (by email or phone) within 5 business days, and provide a written response or resolution within 15 business days. If additional time is needed, we’ll update you with the reason and a new timeline.
Department of Regulatory Agencies
Grounded Light Counseling therapists are regulated by the Department of Regulatory Agencies
Division of Professions and Occupations
1560 Broadway, Suite 1350 Denver, CO 80202
Phone: 303-894-7800 | Fax: 303-894-7693
dora_dpo_licensing@state.co.us
Complaints: https://dpo.colorado.gov/FileComplaint
If you would like to submit a concern
We encourage open communication and welcome feedback or concerns.